Refund Policy

Last updated: October 9, 2026

At PawBreeze, we want you to shop with confidence. That's why we offer a 30-day return policy, subject to the conditions below and without prejudice to any rights you have under applicable consumer protection laws.

1. Return window

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused, clean, and in resalable condition.
• Have no damage, stains, pet hair, odors, or signs of wear.
• Have its tags, accessories, and, where applicable, its original packaging.
• Come with an order number or proof of purchase.

Items that don't meet these conditions may not be eligible for a return under this policy, without affecting your legal rights.

2. How to request a return

To start a return, email us at support.pawbreeze@gmail.com">support.pawbreeze@gmail.com and include:

• Your full name.
• Your order number.
• The reason for the return.
• Photos of the item, when needed to assess its condition or an issue.

Our team will review your request and send you instructions, including the return address. Please don't send items to an address that hasn't been confirmed by our team.

3. Return shipping costs

For returns due to a change of mind, wrong size, color, or personal preference, the customer is responsible for return shipping costs, unless otherwise required by law.

If the item has a manufacturing defect, arrived damaged, or isn't the item you ordered, PawBreeze will cover reasonable return shipping costs.

Please contact our support team before shipping anything back so we can give you the right instructions.

4. Damaged, defective, or incorrect items

We recommend checking your order as soon as you receive it. If the item arrives damaged, is defective, or isn't what you ordered, contact us at support.pawbreeze@gmail.com">support.pawbreeze@gmail.com.

We may ask for photos of the item, packaging, and shipping label. Once we verify the issue, we'll offer the appropriate solution, which may include a replacement or a refund.

5. Items not eligible for return

We can't accept returns for items that:

• Show clear signs of use, dirt, pet hair, or odors.
• Were damaged by misuse, improper washing, or modifications made by the buyer.
• Are incomplete for reasons attributable to the customer.

Defective items always keep any warranty rights provided by law, even if they were bought on sale.

6. Sale items and promotions

Items bought during promotions or with discounts are covered by this policy. Approved returns are refunded for the amount actually paid, after any discounts applied.

7. Exchanges (size or color)

If you'd like a different size or color, you can request it within 30 days of receiving your order. Exchanges depend on availability and the return conditions above. Unless the law requires otherwise, the customer covers return and reshipping costs for exchanges. You can also return the item and place a new order.

8. Order cancellations

To cancel an order, email us at support.pawbreeze@gmail.com">support.pawbreeze@gmail.com. If the order hasn't been processed or shipped yet, we'll try to stop it and issue a refund. If it has already shipped, the request will be handled under our return conditions.

9. Lost or undelivered orders

If there's a problem with your delivery, contact our team. We'll review the tracking information and, if needed, open an investigation with the carrier. If we confirm the order was lost or not delivered correctly, we'll offer a solution, which may include reshipping the order or a refund.

10. Return inspection

Once we receive the returned item, we'll check that it matches the original order and inspect its condition. We may decline returns that don't meet the conditions in this policy. We will never make arbitrary deductions.

11. Refunds

Approved refunds are issued to the original payment method. We aim to process approved refunds within 10 business days of receiving and inspecting the item. The time it takes for the money to appear in your account depends on your bank, card issuer, or payment provider.

12. Your legal rights

This policy does not limit any rights you may have under the consumer protection laws of your state or country. If any part of this policy conflicts with a mandatory law, that law will prevail.

13. Fraud prevention

To protect our customers, PawBreeze may verify order details, tracking information, and other reasonable evidence when reviewing returns or claims. Legitimate return, warranty, or refund requests will never be rejected arbitrarily.

14. Contact

If you need help with a return, exchange, or refund, contact us:

PawBreeze
Email: support.pawbreeze@gmail.com">support.pawbreeze@gmail.com